Privacy Policy

This Privacy Policy explains how Ballarat Luxury Taxi (“we”, “us”, “our”) handles personal information in connection with our website and luxury taxi services in Ballarat, Victoria. We are committed to protecting your privacy in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

When you make a booking or enquiry, we collect the details you provide, which may include:

• Your name, phone number and email address;
• Pickup and drop-off locations, dates, times and passenger numbers;
• Flight details and any notes or special requests you share.

We also automatically collect limited technical information (such as device type, browser and pages visited) through cookies and analytics tools.

How we use your information

• To respond to enquiries and confirm and provide your booking;
• To quote fixed fares and arrange your driver and vehicle;
• To improve our website and services;
• To measure the performance of our advertising (see “Cookies & advertising”).

Cookies & advertising

Our website uses Google Analytics and Google Ads (gtag.js) to understand how visitors use the site and to measure the results of our advertising, including Google Search ads. These tools may set cookies and collect anonymised usage data. This helps us see which ads lead to bookings — we do not use them to identify you personally.

You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. For more information, see Google’s Privacy Policy.

Sharing your information

We do not sell your personal information. We only share it where necessary to provide our service (for example, with the assigned driver) or where required by law. Some service providers (such as Google) may process data on our behalf.

Data security & retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as needed to provide our services and meet legal obligations.

Your rights

You may request access to, or correction of, the personal information we hold about you, or ask us to stop contacting you, by getting in touch using the details below.

Contact us

For any privacy questions or requests, please contact Ballarat Luxury Taxi:

• +61 455 326 177
• kanavgupta00786@gmail.com
• Ballarat, VIC 3350, Australia

This policy is provided as a starting template and should be reviewed to reflect your exact business practices before publishing.